Ashley Monaco

User Experience Designer

516.350.2423 | ashleymonaco@yahoo.com

Capital One, Remote — Product Designer NOVEMBER 2024 - PRESENT

Become, Spend & Pay Team

● Collaborated on the first-time user experience (FTUX) for Discover customers migrating into the Capital One ecosystem.

● Partnered with the User Research team to identify key insights and behaviors of checkings and savings users to better support a smooth transition.

● Led the next-time user experience (NTUX) flow, enabling 600K checking account users to reconnect previously disconnected features post-migration including Bill Pay and Autopay.

● Designed a clear, consolidated list of migrated accounts with recognizable naming and intuitive entry points to connect previous Discover accounts with new Capital One accounts to help build confidence.

● Designed a “mudflap” confirmation pattern that anchors users to their previous account, reinforcing the mental model of a successful migration.

● Aligned closely with the Card team to ensure UX consistency and cohesive brand expression across products.

● Contributed 25% capacity as a Product Designer supporting the Rotating Categories team to support CashBack benefits.

● Partnered with product managers to improve comprehension of customer monthly benefits by designing screens that tested activation placement, benefit clarity, and visibility across upcoming and previously activated months.

● Led design reviews with engineering, providing feedback on spacing, color, and component usage

● Explored and refined new component variations in collaboration with the Gravity team, who partner closely to ensure optimal use of the design system, improving activation of key monthly features.

● Designed critical benefit-tracking screens that clearly communicate earned and missed rewards, motivating users to activate features in upcoming months.

ShipSticks, Remote, Part-Time — Freelance Product Designer OCTOBER 2024 - MARCH 2025

● Served as the sole UX designer, leading the end-to-end redesign of the Ship Sticks platform, from discovery and research through high-fidelity design and delivery.

● Translated user insights into clear, actionable design solutions by collaborating closely with product leads to define problems, explore concepts, and align on UX strategy.

● Designed and maintained Figma-based design systems, mockups, and interactive prototypes to communicate interaction patterns and guide team understanding

● Partnered daily with developers, providing detailed developer notes, and annotated specs to ensure pixel-perfect implementation and accuracy across all features.

● Planned and executed all user research, including usability testing, interviews, and feedback synthesis, using findings to refine and iterate on the platform experience

● Created intuitive interaction models and prototypes that clarified complex workflows and improved cross-functional alignment between product, engineering, and leadership.

● Led the UX process from start to finish, ensuring all design decisions were grounded in data, user needs, and business goals.

Dicks Sporting Goods, Remote - Product Designer SEPTEMBER 2023 - NOVEMBER 2024

● Led mobile UX design initiatives for an employee-facing application supporting omni-channel fulfillment workflows, including pick, pack, and in-store processes, with a focus on speed, accuracy, and usability in fast-paced retail environments.

● Conducted in-depth, one-on-one in-store employee interviews and mobile usability testing to understand real-world constraints such as time pressure, device handling, and environmental distractions; synthesized insights into actionable design improvements that contributed to a 30% increase in packed items.

● Applied a mobile-first design approach, creating responsive, component-based experiences optimized for small screens, touch interactions, and accessibility, while ensuring scalability across devices and consistency with the broader design system.

● Collaborated closely with product managers, engineers, and operations stakeholders to translate business goals and operational requirements into intuitive mobile experiences that improved employee efficiency and reduced friction across fulfillment tasks.

Adaptive Financial Consulting, Remote - User Experience Designer APRIL 2022 - JULY 2023

● Collaborated with my client, US Bank, to work on their responsive web product for their foreign exchange trading platform.

● Developed an internal design system to enhance the visual consistency and usability of client- facing products. The system comprises a set of reusable components that serve as a framework for future design projects.

● Implemented accessible design principles, such as proper color contrast, keyboard navigation, and screen reader compatibility, to ensure compliance with WCAG guidelines and enhance the overall usability of the product.

● Used Figma to create designs based on components and created user flows to understand the user journey to achieve the end goal.

● As the only designer involved in this project, I took ownership of all aspects, including generating and implementing all ideas, changes, and updates.

Best Buy, Remote - User Experience Designer September 2021 – April 2022

● Worked on a project in the retail industry and used Figma to create low and high-fidelity wireframes, storyboards & clickable prototypes.

● Created storyboards to help visualize the flow of using the website to help the selling team.

● Advocated for accessibility best practices within the design process, educating team members and stakeholders on the importance of inclusive design and its positive impact on user engagement and satisfaction.

● Collaborated with the research team to help identify pain points and change aspects of the website that were not user-friendly.

● Tracked deliverables and managed priorities using Jira.

Lincoln Financial Group, Remote - User Experience Designer February 2021 – July 2021

● Designed an end-to-end product for users looking to contribute to their retirement funds in the financial services industry

● Conducted comprehensive accessibility audits and usability testing, identifying and addressing potential barriers for users with disabilities, resulting in a more inclusive user experience.

● Used Axure to create wireframes and followed ADA guidelines to ensure users with disabilities could use each platform effortlessly.

● Created seamless clickable prototypes to use in business sales demos.

● Created redlines to show developers the height, width, and pixel space between each component within wireframes.

● Executed a mobile-first design style that enabled the web to fit the screens of different devices.

American Express, New York, NY - User Experience Designer September 2019 - February 2021

● Designed a new Australian Loan application from initial discovery and strategy to ideation and prototyping in the financial services industry.

● Designed the application from the ground up using high-fidelity wireframes based on user testing and business requirements.

● Created and built clickable prototypes to test each design scenario.

● Collaborated with a Design Language System team to ensure all design symbols and standards were cohesive with the American Express brand.

Education

General Assembly 2018 - User Experience Design Immersive (UXDI) is a 10 week long training program dedicated to prepare students to think like designers and approach problems creatively in order to create useful, efficient designs.

University of Tampa 2017 - Bachelor of Arts in Communications

Skills

Software

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